Returns & Refunds — Shop with Confidence
We know that ordering a dress online is a big decision. That’s why we’re committed to making your experience safe, clear, and worry-free.
If something isn’t right, we’ll do our best to make it right.
Our Promise to You
✔ Clear and transparent policies
✔ Real human support when you need help
✔ Solutions for fit, quality, and unexpected issues
Standard Dresses
Easy Returns Within 14 Days
If your item(s) aren’t what you expected, you can request a return within 14 days of delivery.
To be eligible, the item(s) must be:
· Unworn, unwashed, and unaltered
· In original condition with tags attached
How It Works
1. Email us at support@junebridals-service.com with your Order Number and the reason for return.
2. We'll be in touch within 1–2 business days with the next steps for returning your item(s).
3. Send your item(s) back using a trackable shipping method
Refund Details
· We process refunds after inspecting the returned item(s).
· Processing time: 5-10 business days
· Original shipping fee & return shipping fee will not be refunded. If your order qualified for discounted or free shipping, the original shipping cost may be deducted from your refund.
Please note that items must meet our return conditions. Returns that do not meet these requirements may not qualify for a refund.
Custom Dresses
Customized Size, Color, or Style
Each custom dress is created specifically for your body measurements and preferences. This means your dress is specially made just for you, and cannot be resold to another customer. Therefore, we do not accept returns for custom dresses unless there is a quality issue.
But You’re Still Protected
If your dress:
We will take full responsibility and provide a solution (refund or remake)
Before We Start Making Your Dress
To ensure everything is perfect, please double-check your size, color, and style carefully before placing your order. If any adjustments are needed, please contact us within 24 hours of placing your order.
Fit Support — We’ve Got You Covered
To help achieve the best possible fit, our dresses are crafted with extra fabric in the seams to allow for easy adjustments. As each piece is handmade, measurements may vary by up to approximately one inch. This added flexibility makes it easier to tailor the dress to your perfect fit.
If It’s Not a Perfect Fit
✔ We recommend a local tailor for quick, affordable adjustments.
✔ If the size difference is more than 1 inch, we offer partial reimbursement for alteration costs
Our goal is simple: make sure your dress fits beautifully
Return Conditions
To keep things fair and hygienic, returned items must:
· Be unworn, unwashed, and unaltered
· Include original tags and packaging
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Some items cannot be returned, including:
· Custom-size dresses (unless there is a quality issue)
· Personal care items (including lingerie, swimwear, etc.)
· Accessories (including veils, headpieces, jewellery, handbags, wraps, garters, anklets, gloves, petticoats, belts & sashes, garment bags, etc.)
Fees & Shipping
Care Tips for Handmade Dresses
Our dresses are meticulously handcrafted by experienced tailors and made to order, meaning each piece is crafted specifically for your order. As such, we cannot accept returns for fit issues if the dress matches your ordered specifications—local alterations are recommended (seams include a 1-inch allowance), though significant sizing errors may limit alterability. To reduce waste and honor the craftsmanship behind every order, we also do not accommodate “buy many, keep one” practices; once your order is confirmed, all items are considered essential to you, and our return policy is strictly applied accordingly.
Due to the handmade process, minor and removable imperfections may occasionally occur. These are normal characteristics of handmade garments and do not affect the overall quality or wearability of the dress. In most cases, they can be easily resolved at home.
Below are some simple tips to help you care for your dress:
Occasionally, small loose threads may appear.
You can carefully trim them with scissors—please do so gently to avoid damaging the fabric.
Dresses may develop wrinkles during shipping.
You can use a steamer or iron to smooth them out. For dresses with beads or embroidery, we recommend ironing from the inside (reverse side) to protect delicate details.
Some dresses may have faint marks from water-soluble tailoring pens.
These can be easily removed by gently dabbing or rinsing with clean water, or by using a hair dryer on a low setting.
Certain fabrics may have a slight odor due to the dyeing process.
To remove it, you may soak the dress in clean water with a small amount of white vinegar and milk for about 10 minutes, then rinse thoroughly.
Issues with Defective, Damaged, or Incorrect Items
If you receive an item that appears defective, damaged, or incorrect, please take clear photos of the item and its original packaging.
This will help us review your case promptly and provide the best possible solution, whether it’s a replacement, partial refund, or full refund.
Exchanges
We currently don’t offer direct exchanges.
If needed, you can return eligible items and place a new order or feel free to contact us—we’re here for you.
Color & Display Notice
We do our best to show colors accurately.
However, slight differences may occur due to:
· Lighting conditions
· Screen settings
· Image processing
If you feel the color you received differs from what you expected, please reach out to our Customer Service team. We’ll be happy to review your case and help find a suitable solution.
Need Help? We’re Here
If you have any questions before or after your purchase, our support team is always ready to help.
support@junebridals-service.com
